You may discontinue treatment and request a refund from South Park Family Dental at any time. South Park Family Dental will refund any amount paid for treatment that you did not receive, except when South Park Family Dental’s policy for Interrupted Services, set forth in section IV of the Patient Acknowledgment Policy applies.All refunds will be processed back to the original form of payment, except cash payments, which will be refunded by check.
How to Request a Refund
Contact your local office and request a refund.
Email refund request to: southpark@safamilydentalcare.com
Mail refund request to:
South Park Family Dental
2310 SW Military Drive, Suite 406
San Antonio TX 78224
All Refunds will be processed back to the original form of payment, except cash payments, which will be refunded by check.
Cash or Check Payment Refunds
Account Holder Refund Request — Upon receipt of a request for a refund, South Park Family Dental will confirm all payments by check have cleared the bank (may take up to 30 business days). Once the credit balance is confirmed, South Park Family Dental will issue a refund check within 30 business days.
Major Credit Card Refunds
Any refund of a payment originated through a credit card company must be refunded to the originating credit card account. Please contact your credit card company for more information regarding their refund policy.
Account Holder Refund Request — South Park Family Dental will issue credit card refunds within 30 business days. It may take up to 7 business days for the credit card company to post the payment to the cardholder’s account.
Third Party Lender Refunds
Any refund of payment originated through third-party lenders must be refunded to the original account. Please contact the third-party lender for more information regarding their refund policy as processing of refunds may not be reflected on an account for up to 2 billing cycles.
Account Holder Refund Request — South Park Family Dental will issue third-party lender refunds within 3 business days.